Questions?



1. Product Information

1.1. What is Jagua exactly?

JaguaHenna™ is a 2 week tattoo gel made of 100% natural ingredients. JaguaHenna™ creates a dark blue/black tattoo that lasts for 10 – 20 days. Jagua (Genipa Americana) is derived from a fruit that grows in the rainforests of Central- and South America. These fruits are also used for traditional jams, desserts and beverages. Due to its antibacterial and antibiotic properties it even helps against colds, sore throats, bronchitis, and other illnesses!


1.2. How does Jagua work?

JaguaHenna™ tattoo gel dyes the skin into a dark blue/black color which will last for 10-20 days. Exposure to air (oxidation) activates the gel which gives you a 100% natural tattoo.

1.3. Where does Jagua come from?

Our Jagua fruits are collected by indigenous people from the Panamanian rainforests. Each tribe has his own methods of creating Jagua tattoos with which they create intricate patterns for ceremonies and parties. They’ve used the Jagua fruits for hundreds of years and passed on their knowledge from generation to generation.

Our first acquaintance with Jagua took place deep in the Amazonian rainforests. These local tribes shared their stories and traditions and told us about the importance of Jagua during their daily lives. So basically, thanks to the natives of Southern America, you can finally enjoy safe, temporary tattoos!

1.4. How is Jagua different from ‘traditional’ henna?
  • JaguaHenna will dye the skin dark blue/black for 2 weeks.
  • Traditional Henna will dye the skin red/brown. There is no such thing as safe Black Henna.
  • Traditional Henna has been used for centuries throughout the Middle-East and Asia.
  • Jagua has been used for centuries by the local tribes of Central and South America.
1.5. What’s the difference between Jagua gel & juice / ink?

Jagua gel is an EC 1223/2009 certified, ready-made product which you can apply directly to the skin and gives you a stable result.

Jagua juice / ink is freshly squeezed juice of the Genipa Americana fruit. Its consistency is like water which makes it unsuitable to be applied directly to the skin. With Jagua juice / ink you can do it yourself; use it to mix your own Jagua gel or Hengua paste, boost your stain, create a consistency of your liking or alter your colour.

1.6. How do Jagua products stain the skin?

The colourless Jagua juice (Genipa Americana) oxidizes when exposed to air. This oxidation process is the reason that your skin can gradually darken. So, after our tattoo gel touches the skin for ~2.5 hours, it will take 12 – 24 hours before the tattoo will reach its most intense colour.

1.7 What tattoo colour does it give?

Black with a hint of Dark blue. The exact colour depends on your specific skin type.

1.8. Will the tattoo show up well on dark skin?

Absolutely. Either dark or light, Jagua will create a beautiful distinct stain. Generally, the tattoo tends to black on a dark skin whereas it will be dark blue on light skin.

1.9. Does Jagua come in other colours?

Unfortunately not. Jagua will only dye the skin Dark blue / black..

1.10 What is JaguaHenna™ shelf life?

FREEZE JAGUAHENNA™ AT -20 DEGREES! This way, Jagua gel will preserve its staining capacity for 12 months. When used within 30 days, freezing is solely recommended but not required. Oxidation (exposure to air) will activate the gel. Before storing the tubes: squeeze out excessive air, seal by using the plug and screw on the cap. Contact with oxygen and improper storage conditions will reduce Jagua staining properties.

1.11. How to store Jagua?

Always freeze JaguaHenna at -20 degrees Celsius!

1.12. How often can I freeze & thaw Jagua?

FREEZE JAGUAHENNA™ AT -20 DEGREES! You can freeze and thaw JaguaHenna many times as the deteriorating effect is negligible. Just be sure to freeze immediately after you’re finished using the gel! However, to avoid unnecessary thawing, it might be wise to repack large bottles in smaller containers.

1.13. How long does it take to thaw the gel?

Thawing a 10ml tube will take about 30 minutes.

1.14. How to avoid & clean a clogged needle?

Flush the needle immediately after us with the accompanied dropper to avoid clogging. Soak in boiled hot water if your needle is blocked.



2. Customer Service

2.1. Can JaguaHenna create custom tattoos?

We can only provide you with ready-made DIY starter kits plus easy instructions. Still looking for a Henna or Tattoo artist? You can find an overview of Jagua artists here or send us an email and we’ll try to couple you with our professional customers (artists) that are nearest to you!

2.2. Are you interested in collaborating?

We are and would love to see what you do. Just share your portfolio (e.g. links to Instagram, Facebook, YouTube, website etc.) with us via email and we will get back to you ASAP.

2.3. What payment options do you provide?

Naturally you can order our products in a safe way. To ensure a secured environment, we make use of the online payment system of Mollie (except for PayPal payments and Bank transfers). More information on Mollie can be found on their website.

Accepted payments are:

  • PayPal
  • Creditcard - Maestro, Visa, Master Card, American Express & Discover
  • (IBAN) Bank transfers
  • SOFORT
  • iDEAL (Netherlands)
  • Bancontact / Mister Cash (Belgium)
  • KBC/CBC-Payment button (Belgium)
  • Belfius Direct Net (Belgium)
  • ING Home’Pay (Belgium)
  • EPS
  • Giropay
2.4. Do you ship globally?

We provide worldwide shipping.

2.5. Do I have to consider customs declarations / costs?

You won’t experience customs delays or additional costs if you’re located in the EU (including UK). It is unlikely that custom issues will occur for orders outside the EU. However, please check the customs regulations of your country to avoid unforeseen delays and costs. Please note that we cannot be held responsible for any problems arising from customs processing.

2.6. How long will shipping take?

Delivery time of orders vary according to country and your chosen shipping option. Orders will be processed within 1-2 business days. Please note that the times below are estimates and that not rights can be derived from this table.

Region Estimate
Netherlands & Belgium 2 - 3 business days
Europe (including UK) Approximately 1 week
USA & Canada Approximately 1.5 weeks
Rest of the world Approximately 1 – 3 weeks
2.7. What are the shipping costs?

Shipping costs vary per country and are calculated in your cart.

2.8. How will my order be shipped?

Letterbox
When your order is below 125ml (4oz), you’ll receive it in the post. Convenient, as you don’t need to stay at home. Upgraded shipping options can be chosen when finalizing your order.

Parcel
Orders of and beyond 125ml (4oz) are sent as a parcel. We’ll provide you with a Track & Trace number so you’ll know exactly when it will arrive. Express shipping options can be chosen when finalizing your order.

2.9. I’m in a hurry! Do you provide express shipping?

You can choose express shipping when you’ve added the product to your card. Orders will be processed within 1-2 business days. Please do contact us if you’re in a hurry and we’ll try to help you accordingly.

2.10. How can I track my order?

Parcels and orders shipped with express shipping can be tracked. You’ll receive your track and trace code via email as soon as your order is shipped.

2.11. What is your return policy?

As jagua is a fresh, 100% natural product, it is prone to deterioration. Therefore all sales are final. However, please contact us if you would experience any issues. We will always try to help you.

> Read full return policy

2.12. Where can I find terms & conditions?

Terms and Conditions can be found here.

2.13. Are there discount possibilities?

Absolutely, you can enjoy discount prices when ordering more Jagua products. Interested? Be sure to check out the quantity list of individual Jagua Products.



3. Health & Safety

3.1. Is Jagua safe?

JaguaHenna™ tattoo gel is a safe cosmetic product that can be applied directly on the skin. Our formula is developed according to European Cosmetic Regulations 1223/2009. JaguaHenna™ gel DOES NOT contain PPD or other dangerous chemicals. Nonetheless, to prevent allergic reactions or irritation, we always recommend to test Jagua on a small patch of skin before applying the tattoo. Since 2015 we’ve sold thousands of Jagua products and have only experienced a few cases of allergic reactions. Our records show that 99.8% of customers won’t experience problems. Although unlikely, if allergic reactions do occur, an eczema-like rash appears after a couple of days. When treated adequately, such a reaction will not create lasting scars. Simply remove the tattoo by repeatedly washing the area & gently rubbing dry. Don’t scratch and/or damage the skin! Doctors recommended that the rash can also be treated by applying anti-itch cream. However, avoid self-treatment, contact us immediately, and always consult a medical professional when in need.

> More information

3.2. What is JaguaHenna™ gel made of?

Our JaguaHenna™ formula contains – besides the fruit juice of Genipa Americana – an Olive oil derivative (Phytosqualane), a thickener (Xanthan gum), water, a preservative (Sodium benzoate) a preservative (Potassium Sorbate) and Citric Acid. Al these ingredients are 100% natural and are also used in food products.

3.3. Can anyone use Jagua?

As some people are allergic to fruit or peanuts, it can occur that people are sensitive to Jagua. We do not recommend the use of Jagua gel for people with fruit-allergies, eczema, extremely sensitive skin and/or G6PD. To prevent allergic reactions or irritations, test Jagua on a small patch of skin before applying the tattoo. The tattoo can be drawn without a problem if you’re not experiencing any irritation within 15 – 120 minutes.

More information

3.4. Does Jagua contain alcohol?

JaguaHenna™ products do not contain alcohol. Our products are made of 100% natural ingredients.

3.5. Does Jagua contain PPD?

JaguaHenna™ products do not contain PPD or any other toxic substances. Our products are made of 100% natural ingredients.

3.6. How is Jagua different from Black Henna?

JaguaHenna™ is NOT black henna. Please be aware of Black Henna products! These products are made of traditional henna mixed with the chemical substance ParaPhenyleneDiamine (PPD). This PPD polluted henna is dangerous and can cause blisters and scars. Do not use these products!

Jagua is the ONLY safe product that gives you a dark blue/black temporary tattoo. Our products do not contain these chemical substances. Our JaguaHena™ products are carefully researched, developed and produced. Because of this, always ask Jagua artists whether they can show appropriate JaguaHenna™ documentation.

3.7. Does it hurt?

Absolutely not! A Jagua tattoo is 100% pain free.

3.8. Why use a needle when it's for external use only?

True, JaguaHenna™ is exclusively for external use. We provide blunt needles to create detailed drawings on the skin. This accompanying needle is blunt and simply clicks into JaguaHenna™ tubes. Basically, it's a Click & Go system :-)



4. Tattoo Lifespan and Protection

4.1. Is it really a two week tattoo!?

Absolutely! And everything is safe and natural. :-) JaguaHenna™ tattoos will gradually fade as your skin regenerates. The tattoo will last for 10-20 days due to this process.

4.2. What’s the process of creating a Jagua tattoo?
    The instructions provided apply for using our JaguaHenna tubes.
    1. Remove the cap.
    2. Remove the seal.
    3. Click on the accompanying needle.
    4. Squeeze gently to draw your tattoo.
    5. Done? Squeeze out excessive air, seal by using the plug & screw on the cap.
    6. Leave tattoo to dry, avoid smudging.
    7. Peel of the gel after at least 3 hours.
    8. The tattoo will show its full colour the following day.
    Tips for reusing:
    • Clean needle with accompanying needle.
    • Store tubes in freezer to maintain staining capacity for up to one year.
4.3. How long does it need to dry?

At least 2,5 hours. However, the longer, the better! Just don’t forget to remove the gel before going to bed. This will prevent smudging your precious design.

4.4. I removed the gel, but it doesn’t show properly. Why?

Don't worry! Your tattoo needs time to develop. It takes 12 – 24 hours for your tattoo to reach its peak darkness.

4.5. How long will my tattoo last?

JaguaHenna™ tattoos will last 10 – 20 days.

4.6. Can I expose my tattoo to water?

Absolutely! Just be careful while scrubbing and wiping it dry as this will increase fading.

4.7. How can I protect my JaguaHenna™ tattoo?

By taking the right precautions you can enjoy your tattoo for two weeks. Basically, you need to take care of your skin:

  • Avoid friction and scrubbing.
  • While showering and swimming; be careful with washing the tattoo-area and gently pat it dry.
  • Protect the tattoo with a thin layer of petroleum jelly (or something similar) while swimming, bathing, showering and sleeping.
  • Enjoying nice weather? Protect the tattoo with suntan lotion.
  • Avoid dehydration of the skin.
  • Drink plenty of water.
4.8. How to remove my Jagua tattoo?

This is possible but will take some days. The most effective and harmless way is to gently scrub the tattoo using an exfoliate. Your tattoo will fade after a few sessions. Stop scrubbing when you experience any discomfort.



5. Creating a Jagua Tattoo

5.1. What do I need?

Our ready-to-go DIY Starters Kits come with all necessary items. You’ll need the following items:

  • JaguaHenna™ gel tube & luer lock needle
  • Transfer paper
  • (Tattoo) pen
  • Disinfecting gel
  • Nitril gloves
  • Toilet paper & q-tips
    5.2. How much Jagua gel do I need?

    This depends on your design. You can find estimates (number of tattoos per tube) on each individual product.

    5.3. How can I copy my design on my skin?
    1. Try to copy it by freehand drawing
    2. Use carbon paper, which is really easy!
    5.4. I’ve made a mistake! What to do?

    Remove the mistake as soon as possible using toilet-paper, disinfectant and a q-tip! When removing the gel, make sure to completely clean the skin. Jagua is extremely potent and can even dye the skin with a subtle touch.

    5.5. Can I draw shaded tattoos?

    A thick layer of Jagua will give a dark result whereas thin layers have a lighter effect. Practice makes perfect :-)

    5.6. Can I apply Jagua with Henna cones?

    Absolutely, in that case you'll be needing wholesale gel. You can find this through selecting JaguaHenna™ professional products. Otherwise we'll supply gel in 5ml / 10ml tubes as they are very easy to draw with. Just click on the accompanying needles and you're ready to go.